Shipping Policy

Shipping Policy

At Tanu Organic, we’re committed to delivering your order in the most efficient and timely manner possible. Below is our shipping policy to ensure a smooth shopping experience.

 

1. Shipping Locations

We currently offer shipping to the following countries:

  • India

If you do not see your country in the list, please reach out to us at tanuorgainic@gmail.com to inquire about potential shipping options.

 

2. Processing Time

  • Orders are typically processed within 2-3 business days (excluding weekends and holidays).
  • You will receive an OTP notification once your order has been shipped.
  • In some cases, such as high-demand periods or promotional events, processing times may be slightly longer. We appreciate your understanding and patience during these times.

 

3. Shipping Methods & Delivery Time

We offer the following shipping methods:

  • Standard Shipping:
    • Estimated delivery time: 2-3 business days (depending on your location).
    • Cost: Calculated at checkout based on your shipping address.
  • Express Shipping:
    • Estimated delivery time: 1 business days.
    • Cost: Calculated at checkout.
  • Free Shipping:
    • We offer free standard shipping on orders over 3000 within India

Please note: Delivery times are estimates and can vary based on your location, weather conditions, and the shipping carrier.

 

4. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and delivery address.

  • For orders outside of our local shipping zone, additional customs fees, duties, and taxes may apply. These charges are determined by the customs regulations in your country and are the responsibility of the customer.

 

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package.

If you have any issues tracking your order, please contact our customer service team at tanuorgainic@gmail.com

 

6. Delivery Delays

While we strive to ensure timely delivery, please be aware that delays may occur due to reasons beyond our control, such as:

  • High demand periods (e.g., holidays or sales events)
  • Severe weather conditions
  • Carrier delays

If your order is delayed, please contact us, and we will do our best to assist you.

 

7. Lost or Damaged Orders

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package and resolve the issue.
  • Damaged Products: If your products arrive damaged, please contact us within 4 days of receipt. We will gladly provide a replacement or refund for the damaged items once you provide us with photographic proof of the damage.

 

8. Shipping Address

Please ensure that your shipping address is correct and up-to-date before completing your purchase. Tanu Organic is not responsible for delays or lost packages due to incorrect or incomplete addresses.

 

9. Customer Service

If you have any questions or concerns about your order or our shipping policies, please feel free to contact us:

Email: tanuorgainic@gmail.com
Phone: 9500918399
Address: No. 8, Balaji Nagar, New Saram, Puducherry,  India 605013

 

Thank you for choosing Tanu Organic! We are dedicated to providing you with the best natural products, and we look forward to delivering your order soon.