Return & Refund Policy

Return & Refund Policy – Tanu Organic 

At Tanu Organic, we take pride in offering 100% natural and handmade products. Since our products are made with fresh, organic ingredients, we follow a strict no-return policy to maintain hygiene and quality standards. However, we do offer refunds or replacements in specific cases.

Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:
✔️ You received a damaged or defective product.
✔️ The wrong product was delivered to you.
✔️ The product is missing from your order.

How to Request a Refund or Replacement

Email us at [Your Email] or WhatsApp us at [Your Contact Number] within 24 hours of receiving the product.
Provide your order details and clear images of the damaged/wrong item.
Our team will verify the issue and process the refund/replacement within 5-7 business days if eligible.

Non-Refundable & Non-Returnable Items

❌ Used or opened products (for hygiene reasons).
❌ Minor variations in color, fragrance, or texture (since our products are handmade).
❌ Orders placed by mistake or due to a change of mind.

Refund Process

• Approved refunds will be processed via the original payment method within 5-7 business days.
• If you do not receive the refund within this time, please contact your bank or payment provider.

We value your trust and strive to deliver the best organic products. For any concerns, feel free to reach out! 💚